Privacy Policy

DATA PROCESSING NOTICE 

This is the Data Processing Notice (also known as a Privacy Policy) of Bicycle Solutions It is issued in compliance with the Data Protection (Bailiwick of Guernsey) Law, 2017 “the Law” 

We care about your personal data and ensuring you are informed about how we use it.  We promise to protect your data, and to manage any information you share with us in line with data protection law. 

This Notice sets out how and why we collect and use your personal data and our legal basis for doing so. 

Who are we? 

We are Bicycle Solutions we are also registered with The Office of the Data Protection Authority . Reg No. DPA9740

What do we do? 

Provied sales, service and support for things bicycle related 

What data we collect 

We only hold Name, Telephone, e-mail details and a transaction history of our customers, This not only enables us to contact our customers and to enable us to carry out our core business services and comply with a contract, but also to comply with statutory requirements and our legal obligations. 

Where does this data come from? 

The personal data we process is given to us directly by you, our customer.  We do not collect any personal data from any other sources. 

How we use your personal data 

The personal data we hold is used to contact our customer and to keep a record of products and services provided by us to our customers.  We may be required to share this date with our bicycle suppliers for any warranty claims. 

Our lawful basis for processing your personal data 

To be able to provide you with the services you require, we use our legal contractual basis for processing your personal data and rely on our legitimate business interests. 

Consent 

In instances where we are not relying on a contractual and/or legitimate business interests’ basis, we rely on consent to lawfully process your personal data.  This can be obtained orally, by email or by an online process. You have the right to withdraw your consent at any time, however, it must be highlighted that by withdrawing your consent we may not be able to provide you with our core business services. 

Types of personal data we collect 

• Your contact details, such as name, email address and contact number 
• A record of our communications with you 
• Your communication preferences 
• A Record of serviced and products provided to you 

Special category data 

Defined in the Law as – “Personal data revealing an individual’s racial or ethnic origin, political opinion, religious or philosophical belief, trade union membership, genetic data, biometric data, health data, data concerning an individual’s sex life or orientation, & criminal data.” The Law requires this data to be processed with additional protection. 

We do not process Special Category Data as defined by the Law. 

Sharing of your personal data 

We will be required to provide proof of purchase when submitting warranty claims, recalls or technical questions to our suppliers, this will include your contact details. 

We may also register your new bicycle or product with a supplier for warranty or recall purposes.  

Transfer of data 

We will be required to provide proof of purchase when submitting warranty claims, recalls or technical questions to our suppliers, this will include your contact details. 

We may also register your new bicycle or product with a supplier for warranty or recall purposes. 

Direct marketing 

We may sent e-mails for marleting.

Retention of data 

All data is retained securely and only used for the purposes for which it was collected under the Law.  Data is only retained for as long as is required to comply with our statutory obligations, in order for us to provide you with the services forming part a contract or with your consent. In any event, data retained indefinitely as some products we sell will have a lifetime warranty and proof of purchase must be provided. The data we hold will also allow us to provide a higher level of service as we can see the history of your bikes. 

Your rights 

The Law provides you with a number of rights, but specifically and of relevance, you have the right to: 

• request confirmation of the personal data that we hold about you and what we are doing with your data 
• request correction of your personal data if incorrect, out of date or incomplete 
• request that we stop any consent-based processing of your personal data after you have withdrawn that consent 

Social media 

This notice does not cover any third-party websites or social media sites used in conjunction with (Bicycle Solutions). We are not responsible for the actions or activities of third-party website/social media outlets. You are advised to read the data collection and privacy statements on other websites and social media outlets you visit. 

Cookies 

We do not use Cookies 

Contacting us 

• We are defined as a Controller according to the Law.  If you have any questions or queries regarding how your personal data is being managed, please contact Bicycle Solutions by writing to Vaunac, Route de Plienmont, ST Pierre du Bois, GY7 9BN or by emailing bicyclesolutiuons.gsy@gmail.com

Contacting the regulator 

• If you feel that your personal data has been handled incorrectly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the data protection regulator – The Office of the Data Protection Authority (ODPA).  You can contact them for advice by writing to:  

The Office of the Data Protection Authority

Block A

Lefebvre Court
Lefebvre Street
St. Peter Port
Guernsey
GY1 2JP

by telephoning (01481) 742074, by email to info@opda.gg or you can submit a complaint online at www.odpa.gg  and complete the ‘make a complaint’ section.

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Last update/review 12/11/2024